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    Panda Cloud Antivirus Safe Search Protection From Form Attachment Download

    Asked by kbanderson on June 19, 2013 at 09:31 AM

    Please explain the Panda Cloud Antivirus Safe Search Protection page it goes to when i attempt to download an attachment to a form.


    I do not feel comfortable clicking the accept button before i know this is intentional.


    please let me know.


    thanks so much!



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    JotForm Support

    Answered by EltonCris on June 19, 2013 at 09:45 AM

    Hi Kristen,

    Is this happening to all your file URLs? Can you please provide that file URL here so we can check? I think that's a false alarm since the file to be downloaded is just a PDF document but you have to take safety precautions when you download the file. Some users may put fake file extension but I don't it would work with JotForm. Just to make sure, it would be best to scan the downloaded file first before you opened it in your PC but I am sure it's safe.

    Just in case you proved it wrong, it'd be best to contact panda security about it to whitelist the domain used in the file URL Or if there's a way to whilist it on the app, please do so. We will also do our best to get the said antivirus attention about this.

    Thank you!

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    Answered by kbanderson on June 19, 2013 at 09:54 AM
    Thanks for your response. The URL is http://www.jotform.us/uploads/kbanderson/21014212972139/237393466360455316/5857ca.pdf .
    This submission came from within my office, so it is a trusted source. This just happened today, and it is happening for one other submission that is in my inbox now, and that link is:
    Can you confirm that JotForm does use Panda Security for the attachment screening, and that warning screen is legit?
    Kristen Bland Anderson
    Digital Communications Assistant
    The State Historical Society of Missouri
    1020 Lowry Street, Columbia, MO 65201
    Tel: 573.882.3067 | Main: 573.882.7083
    blandk@missouri.edu | shs.umsystem.edu
    Check out SHS online!
    [Description: Description: Description: facebook_48][Description: Description: Description: pinterest-dark_48][Description: Description: Description: twitter_48][Description: Description: Description: youtube_48]
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    JotForm Support

    Answered by EltonCris on June 19, 2013 at 10:05 AM

    Hi Kristen,

    Thanks for letting us know. I can also confirm that the file is safe here.

    No, we do not put 3rd party security scanner on the file links. I think it has something to do with your email client. Some email clients like Yahoo uses their own security for scanning files before downloading it, so that must be a false alarm from the said anti-virus security. If there's a way to prevent the files being re-scanned, I would suggest to removed that. Kindly check your email client as well.


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    Answered by Matthijs Goedegebuure  on January 03, 2017 at 02:15 PM

    The Jotform form on our webpage is blocked so visitors cannot use the form anymore

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    JotForm Support

    Answered by david on January 03, 2017 at 03:27 PM

    @Matthijs Since this is unrelated to the original thread, I have moved your question to a thread of its own.  I will address your request in the following thread shortly: