- sharecareAsked on April 25, 2011 at 02:33 PM
Between 4/22 and 4/25 the Notifications sent from my form started going to our accounting email address associated with our account rather than the email specified in Notification 1. From all we can tell, only thing done over this period was that our accountant paid our current invoice.
When looking at the notification, the correct email address was listed. Resaving the notification As-Is fixed the issue and the notifications now again come to the correct inbox. But we need to know the root issue so it can be avoided moving forward, our accounting team shouldn't be receiving the form submissions.
- JotForm SupportNeilVicenteAnswered on April 25, 2011 at 02:48 PM
First off, we apologize for any inconvenience this issue may have caused. From the looks of it, this might have been caused by a temporary glitch on our system, although I cannot really tell for sure. The system might have defaulted the recipient settings back to the email address associated with your account.
Would it be possible to change your account's email address to that of the department that handles form inquiries? If not, what I can advise for you to do is to monitor your emails. If this issue happens again, please contact us immediately and we will have our developers take a look into your account.
- SharecareAnswered on April 26, 2011 at 12:57 PM
Thanks for your answer Neil. I appreciate the sugestion on associating the billing account to the account receiving the mails, but we actually are a premium user using multiple forms going to multiple addresses, so it's not really going to be a final solution for us. We'll absolutely follow up should this happen again.
- JotForm SupportNeilVicenteAnswered on April 26, 2011 at 01:11 PM
I understand that you do have multiple email recipient for your forms. I am suggesting that you change the email address on your account so that in case this happens again (I sure hope it won't), you'd receive the notifications on that email address and not on the accounting email. Just a thought.
Thank you for using Jotform. Please feel free to ask us if you need further assistance with your forms.