What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are all of my incomplete payment orders gone?

    Asked by hlmprinting on June 19, 2013 at 11:48 AM

    They used to all show up and now we only have from yesterday?

  • Profile Image
    JotForm Support

    Answered by KadeJM on June 19, 2013 at 12:06 PM

    Hello, I've looked at your form's Incomplete Payments and I only see 1, may I ask how many more you had if any or was it just only this 1? If they were over 30 Days old they would've been automatically deleted after this timeframe. Do you happen to remember how long ago they were if at all if any? And you didn't delete any either I presume?