What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sorry trying to send screen capture

    Asked by Lee Davidian on April 25, 2011 at 03:30 PM
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    Answered by DanielGriffin on April 26, 2011 at 07:55 AM

    Hi Lee,

    Judging by the error message it looks like you have tried to sign up for an account twice with the same email address.  If you are trying to retrieve your account details, go to the My Forms page (http://www.jotform.com/myforms/) click on the Forgot Password button at the bottom of the page and enter your email address to reset your password.  I've checked our email log and there was an email sent on the 24th to the address you've given, so the system knows you and resetting will solve the problem.