Why did my forms stop working?

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    Asked on June 19, 2013 at 08:07 PM

    I have not received any tour requests in weeks, and I thought it was just a fluctuation in interest, but now I tested it only to find that the form is just NOT WORKING.  Another form is having the same problem.  I don't think I should have to pay for a service that just stops working and effects my income without any sort of notification.  I should not have to test these on a daily basis.

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    Answered on June 19, 2013 at 10:47 PM


    Thank you for contacting us.

    When you say your form stops working, did you mean you are not receiving email notifications? I can see the form fine in your page, FYI.

    I also checked your email in the bounce list and it's not there. The logs indicates that messages was successfully delivered to your email address.

    Current Server: /var/log/jotform/amazonSES.log:[17/Jun/2013:16:29:45 -0400] 30224501010934 AmazonSES Sent email to info@parkwaymontessori.com - MessageID:0000013f53d4381f-2992a540-f5d1-42e6-9b84-763e917761ef-000000 - RequestId:a53df3e2-d78c-11e2-82a1-f91e68dfdab7

    I have also sent a test submission with your form, can you please check it on your side? Please check your spam folder as well, there could be instances that messages may land on that folder due to the spam filters. If you still encounter email issues, check this article, this may help: How to setup email alerts to prevent email bouncing related issues.

    Thank you!

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    Answered on June 20, 2013 at 08:53 AM

    Hi EltonCris, thank you for your attention to this.  I spent an hour revamping it last night, and I believe the issue may have been with the injected CSS, though I don't understand why it would stop working without warning.  

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    Answered on June 20, 2013 at 09:09 AM


    Thanks for letting us know.

    Yes, I checked your form on the first place and it was working fine. Also, I'm not quite sure why it is happening to your form since we do not have similar reports about this. Did you made updates on your site or your form? I think that might be one of the reason why.

    Anyway, glad to hear it's stable by now. Thank you!

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    Answered on June 20, 2013 at 09:14 AM

    It happened on 2 of my forms, of course the most important ones!  :P  The tour request and the application.  The application is 2-part, and the first one worked fine, then would forward users to the second one, in which the "Next" button also wouldn't work there.



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    Answered on June 20, 2013 at 09:31 AM

    It is happening with our forms also.

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    Answered on June 20, 2013 at 10:27 AM


    I can see why it's not working. There's an html code in your Sub-heading which doesn't have a closing tag. This is the reason why it messes up the whole function of the page break element. 

    Your sub-heading has this:

    You may select 4 or 5 days. <br><i>Children under 4.5 may rest in the peaceful nap room in the afternoons.  This second work period is reserved for older children, though exceptions may be made on a case by case basis, depending on the child’s ability to work independently without significant redirection.

    You should put closing tag for the italic html code </i> or simply removed it. There's no use for it at all since sub-heading for that template is italic by default. Here's a screen of the issue:

    I would suggest to review your other forms as well. Thanks!



    Please create a separate thread and provide more details about the problem so we can assist you better. Thank you!

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    Answered on June 20, 2013 at 10:56 AM

    I have opened a new thread.  Please cna you review.


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    Answered on June 20, 2013 at 11:38 AM


    We most certainly will take a look at it shortly, thank you for your co-operation.