What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm Support Manager

    Jotform Weekly Updates! June 11 to June 17, 2013

    Asked by jeanette on June 20, 2013 at 03:14 AM



    1. Agency level accounts on iContact:  Now you can manage the iContact integration to select any list from your Clients folders!


    2. Duplicate multiple fields at once. 
    This feature was so much requested, we have now released it! 

    On the Field Manager Wizard choose the fields you wish to duplicate 

    Click again on Duplicate and that's it!

     3.  Submissions Reports: You can now change the height when having multiple pages on reports


    4. Text Area field:  details like ID and Field Tag can now be seen on it's properties 


    5. Coupon Code details can now be seen on Excel file!

    6. Constant Contact Integration-More fields to be mapped, not only "Email" and "Full Name"!




    1. Dropbox Integration

    a) Unique ID integration was creating duplicated files in Dropbox, but it is now fixed
    If you had this problem, please re-build the integration, add a Unique ID

    b) Set this field as the primary folder in Dropbox

    c) The submissions will be now shown in separate Folders


    2. Positive SSL can be seen instead than old GlobalSign seal for secure forms

    3Dropbox returned encoded URL  - upon submitting to dropbox, the files and folder creation were getting URL encoded. Fixed!

    4.  Mailchimp: 

    4.1 Masked phone fields were not being sent to MailChimp lists 


    4.2  Data Submitted to Check Boxes Field were not forwarded to MailChimp
    Not anymore!


    5. Reports: We have added better icons and descriptions to report types!

    6. HTML Table Report : Spaces were selectively replaced by '%20', which would brake the strings. 

    7. Zoho : Checkboxes and other 'preset field' values were not forwarded to Zoho. Fixed !

    8. Fixed Bugs on Payment Integrations 

    8.1 Salesforce now works perfectly with your Paypal-integrated forms!

    8.2  Stripe: API Keys were gone when saving the form



    9. Visual Report: Scale Rating Result Not In Order.  Not anymore!

    10. Conditional logics : When selecting multiple options and applying conditionals, only the first condition was executed.  Fixed!

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    Answered by matrixxpictures on June 26, 2013 at 01:28 PM

    Have you put a hard-limit on the number of submissions you can pull via csv or excel at once? I have a form with around 20,000 submissions from one day and when I try to pull the data it downloads a csv or excel with only 10,500 values. Since a single day is the smallest timeframe I can choose, there is no way to download the data in batches of 10,500. Any tips?

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    Answered by sidharth_kch on June 26, 2013 at 02:23 PM


    I see that you already have created a seperate thread on your issue: http://www.jotform.com/answers/233816-Downloading-more-than-10-500-submissions-at-once#3



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    Answered by Mrkay on September 04, 2013 at 09:43 AM



    I would like to see your response to @matriccpictures question; although the link is not working correctly "Unable to load" as I am facing a similar issue. In the last two week there seems to be a submission limit.


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    Answered by EliezerN on September 04, 2013 at 11:02 AM


    If you are experiencing issues with the submission limit when downloading the CSV or Excel file we would recommend you to open a new thread so that we can give you  the proper assistance.

    In order to be able to open the link above correctly, log in Jotform using this link http://www.jotform.com/ and then open the link: http://www.jotform.com/answers/233816-Downloading-more-than-10-500-submissions-at-once#3


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    Answered by Mrkay on September 04, 2013 at 11:19 AM



    I am logged into the jotform account however that Link and that link only opens but constantly reloads. Showing no information. I have no raised a ticket yet as I have made a work around downloading via google docs.

    I am just curious at the answer given to the user above.

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    JotForm Support

    Answered by Welvin on September 04, 2013 at 12:23 PM


    Good day! You cannot access the thread because the original poster keeps it as private. For many reasons, we cannot open it to public. The thread is simply forwarded to our developers, and our developers have fixed the issue.

    If the issue happens to your end, we suggests creating your own thread instead and include the form URL so we can check and forward to our developers if needed.


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    Answered by fxjydubu  on January 15, 2014 at 05:08 AM
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    Answered by ocbsoiqo  on January 15, 2014 at 05:10 AM
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    Answered by aVphOUZFZ1c=  on January 15, 2014 at 05:13 AM
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    Answered by fiepovtc  on January 15, 2014 at 05:16 AM
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    Answered by ocbsoiqo  on January 15, 2014 at 05:17 AM
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    Answered by ljhlstvn  on January 15, 2014 at 05:19 AM
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    Answered by wmwmgcsf  on January 15, 2014 at 05:20 AM
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    Answered by ${99369+100332}  on January 15, 2014 at 05:21 AM
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    Answered by fxjydubu  on January 15, 2014 at 05:24 AM
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    Answered by tpjtwqcs  on January 15, 2014 at 05:31 AM