What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Gray screen after clicking conditions arrow

    Asked by TentMA on June 20, 2013 at 06:00 AM

    As I was trying to finish the actions for my conditions, I clicked the Conditions arrow but when the conditions set up box came up, I see only part of the choices. It was truncated. I tried to click the full screen hoping that can solve the problem and voila! The screen turned gray and even up to now, after rebooting my computer and deleting cache and cookies, even re-logging in at jot form, my screen is gray and won’t budge after clicking the conditions arrow. It's not even scrolling and I cannot click anything.  

     Is there a maximum number of actions per conditions?

     I was intially impressed with Jotform. So disappointing that midway of creating my form, this happened. I hope you can fix it.



    Page URL:

  • Profile Image

    Answered by pinoytech on June 20, 2013 at 06:42 AM


    We really apologize for the inconvenience that may have caused. Let me forward this issue to our next level support for further investigation and for further assistance since I was able to replicate the issue of your form on my end.

    As soon as this issue sorted out, we'll inform you immediately.

    Thank you!