What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there any charge other from Jotform when using Paypal gateway?

    Asked by gwgrubb on June 20, 2013 at 09:40 AM

    Is there any charge other from Jotform when using Paypal gateway?



    This is a re-post of a comment on Order Form Types

    JotForm charge
  • Profile Image
    JotForm Founder

    Answered by aytekin on June 20, 2013 at 09:42 AM

    No, JotForm does not add a charge. The payment is sent directly from customer's paypal account to your paypal account.

    Only charge will be the 4% fee paypal takes. 

  • Profile Image

    Answered by gwgrubb on June 20, 2013 at 10:12 AM



    MAHAN & ASSOCIATES, LLC

    P. 615.883.7800 www.mahanassociates.com F. 615.883.7840

    Tax - Financials - Practice Management - Payroll / HR - Pension

    I did not ask the right question…Sorry.
    Currently the form does some calculations to arrive at a ttl amount to be sent to the poayment page.

    I want to have the form do some additional things as follows-calculate and add a Merchant Fee amount and a per transaction charge.
    Right now, the form works well in tallying the number of docs and staff at different rates then producing a ttl amount. I want to take this ttl amt , apply a 2.9% Mer Fee then add 30cents to come up with a new grand ttl. Please tell me how I can change the form to do this.

    Finally, I want to speak on the phone to a rep from Jotform. I diod not find a ph support number. This is not complete customer service in my opinion.

    Thank You

    Gary W. Grubb, MBA
    MAHAN & ASSOCIATES, LLC
    Phone 615-883-7800
    Fax 615-883-7840
    www.mahanassociates.com

    Stay Connected With Us
    Register for our Fall Conference www.DentalSummitNashville2013.com



  • Profile Image

    Answered by gwgrubb on June 20, 2013 at 10:32 AM

    Hellllllo???

  • Profile Image

    Answered by gwgrubb on June 20, 2013 at 10:40 AM



    MAHAN & ASSOCIATES, LLC

    P. 615.883.7800 www.mahanassociates.com F. 615.883.7840

    Tax - Financials - Practice Management - Payroll / HR - Pension

    Need your ph number

    Thank You

    Gary W. Grubb, MBA
    MAHAN & ASSOCIATES, LLC
    Phone 615-883-7800
    Fax 615-883-7840
    www.mahanassociates.com

    Stay Connected With Us
    Register for our Fall Conference www.DentalSummitNashville2013.com



  • Profile Image
    JotForm Support

    Answered by KadeJM on June 20, 2013 at 11:27 AM

    Hi Gary, I see that you've opened up another similar question here http://www.jotform.com/answers/231838-2-9-of-the-ttl-regist-fee-plus-a-flat-fee-of-30cents-per-transaction-To-beat-this-we-have-to-update-upcharge-from-the-jotform-side-HOW-TO-DO-S?entrymessage=10732640770 which I have responded to after realizing now that you have this thread which is very close to the same issue. Please do not open up duplicate questions in multiple threads. Our answer is still the same which is pretty much what Mr Aytekin has already stated.