What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I replied to a submission on jotform, but all my attempt to see it after I have sent it failed. I need to keep record of my replies.

    Asked by MIGRATIONCONSULT on June 20, 2013 at 01:25 PM
    JotForm
  • Profile Image

    Answered by dinesh-it on June 20, 2013 at 02:16 PM

    Hi,

    For this You have to set the Reply-to Email as Email Field in your Form.

    1. Open your Form in Edit Mode.

    2. Select Email Alerts under Setup & Embed tab

    3. Select your Notification


    4.Click on Reply-to and Recepient Settings Button.


    5. Change the Reply-to Email Field as Email (it is now None)

     

    Hope this solves your Problem.

    Please let us know if this is not your actual problem is.

    Thank you.

  • Profile Image

    Answered by MIGRATIONCONSULT on June 20, 2013 at 05:09 PM
    Hi,
    I tried, but it did not work.
    I need to see the sent messages button on Jotforn, so as to be able to view and
    keep touch with my replies.
    Thanks.
  • Profile Image

    Answered by MIGRATIONCONSULT on June 20, 2013 at 05:13 PM
    Hi,
    I tried, but it did not work.
    I need to see the sent messages button on Jotforn, so as to be able to view and
    keep touch with my replies.
    Thanks.
  • Profile Image
    JotForm Support

    Answered by Mike_T on June 20, 2013 at 05:30 PM

    If I am not mistaken you are referring to the Reply option on a form Submissions page, right?

    I am sorry to inform you, but our mailing tools are limited since the first priority is forms. If you need a simple track, you can:

    1. Flag answered submissions.

    2. Send a copy to yourself when you reply to someone. Please check the next screenshot to find our how to set multiple recipients.

    Thank you.