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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet integration not updating

    Asked by rupertg on June 20, 2013 at 09:13 PM

    Google spreadsheet integration is not updating any advice.

    It is just displaying forms from yesterday. I tried a new submission but its not updating.

    Thanks.

    not updating thanks new submission
  • Profile Image

    Answered by khrisell on June 21, 2013 at 11:43 AM

    Hello,

    I have replicated your issue on the form I cloned from yours. I was able to integrate but it is not updating either on my side. What I did was - I cloned the form, integrate it with google spreadsheet (didn't work), then I re-integrate (Showed the spreadsheet on my google docs but not updating when I tried a submission).

    We are very sorry for any inconvenience it may have caused you. We will get back to you for any updates.

    I will now escalate your issue to higher level of support. 


  • Profile Image

    Answered by rupertg on June 22, 2013 at 10:34 PM

    Thnks

     

    Please look into this urgently.

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    JotForm Support

    Answered by liyam on June 26, 2013 at 02:48 AM

    Hello rupertg.  It appears that the problem happens when your form element is not starting with an alphabet character.  Removing the numbers in your form's fields and reintegrating your form again will make it run properly.

    I'm also looking into this matter to find out what's causing this.  We'll inform you as soon as this is fixed.

    Thanks.

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    JotForm Support

    Answered by liyam on July 01, 2013 at 04:49 AM

    Hello rupertg, 

    I have made a fix that should resolve this issue.  You may now test your form and see your submissions inserted to your google spreadsheet.  However, it's still recommended that your questions should start with alphabet characters.

    If you have other questions or concerns, please do let us know.

    Thanks.