What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problems with the Registration Number

    Asked by kweiss on June 21, 2013 at 01:07 AM
    For no apparent reason my Registration Numbers are out of whack. it got to 273 and all of a sudden it went to 013 and stayed there. It has been stuck in 013 for the past 300 REGISTRATIONS! I have posted another question earlier today and it got erased. Is ther anyway to fix that? Or my forms have been messed up beyond repair?
    Page URL:

  • Profile Image

    Answered by pinoytech on June 21, 2013 at 01:32 AM


    I have check the said form and I wasn't able to replicate the issue.

    Have you tried already clearing your browser cache and cookies? If not, request you to please give a try.

    Thank you!

  • Profile Image

    Answered by kweiss on June 21, 2013 at 02:09 AM
    I have. the problem is wiht the registration numbers IN the form. If you look at the submitions more than HALF of the registration numbers in that FORM are 12NTC-013 when they should go from 12NTC-001 to 12NTC-576...Makes sense?
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 21, 2013 at 02:34 AM


    Thanks for the details.

    The reason why its stucked to 013 is due to an invalid index value. I would suggest to fix that. Here's the problem.

    The only way to fix the existing numbers submitted to your form is to download them to excel file and use auto numbering there.

    Hope this helps. Thank you!

  • Profile Image

    Answered by kweiss on June 21, 2013 at 10:42 AM
    Ok, I see what you are saying, once I fix them on the excel is there any way to fix them in JotForm? Or JotForm is bound to stay with the wrong numbering? BTW, thanks for your time
  • Profile Image

    Answered by KadeJM on June 21, 2013 at 11:42 AM

    Unfortunately the ones that were misID'd during this occurrance you would need to manually fix. However, once you've made this change, you can additionally set it to where your numbering left off so that the numbering continues from that point on.