E-mail authentication

  • Profile Image
    AlugarUmaGoPro-Alugar
    Asked on June 21, 2013 at 09:07 AM

    Is there a possibility to configure my DNS to SPF and DKIM verfication to pass?

    The e-mails from jotform always reurn this information trough dmarc:

    <record>

        <row>

          <source_ip>23.29.113.206</source_ip>

          <count>1</count>

          <policy_evaluated>

            <disposition>none</disposition>

            <dkim>fail</dkim>

            <spf>fail</spf>

          </policy_evaluated>

        </row>

        <identifiers>

          <header_from>alugarumagopro.pt</header_from>

        </identifiers>

        <auth_results>

          <spf>

            <domain>jotmails.com</domain>

            <result>fail</result>

          </spf>

        </auth_results>

      </record>

  • Profile Image
    KadeJM
    Answered on June 21, 2013 at 10:41 AM

    Hello, I can see that our emails are going through to you and they don't seem to come back with any issues since I didn't find any coming back. Can you try using the default noreply@jotform.com as the email sender to see if they come through to you better? 

    Current Server:
    /var/log/mail.log:Jun 20 10:51:59 us-app2 sm-mta[6705]: r5KEpwku006696: to=<info@alugarumagopro.pt>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123380, relay=aspmx.l.google.com. [74.125.140.27], dsn=2.0.0, stat=Sent (OK 1371739919 27si398955yhd.198 - gsmtp)
    /var/log/mail.log:Jun 20 11:09:21 us-app2 sendmail[19896]: r5KF9KMc019896: to=info@alugarumagopro.pt, ctladdr=noreply@jotform.com (1002/1002), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=33178, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (r5KF9KBs019902 Message accepted for delivery)
    /var/log/mail.log:Jun 20 11:09:22 us-app2 sm-mta[19905]: r5KF9KBs019902: to=<info@alugarumagopro.pt>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123383, relay=aspmx.l.google.com. [74.125.137.26], dsn=2.0.0, stat=Sent (OK 1371740962 b7si433211yhe.255 - gsmtp)

     

  • Profile Image
    AlugarUmaGoPro-Alugar
    Answered on June 21, 2013 at 11:51 AM

    I changed the e-mail to noreply@jotform.com and the problem is resolved. thanks for your help

  • Profile Image
    khrisell
    Answered on June 21, 2013 at 12:02 PM

    In behalf of @KadeJM and the rest of the team,  we are glad to be of any help in all your JotForm inquiry and needs.

    Feel free to contact us anytime if you have any questions regarding your Forms.

    Thank you for using JotForm.