emails going to spam folder

We currently have the same issue. We have (1) email that always goes to spam, it shows up in the inbox then disappears to the spam folder. I have followed the steps to create a filter but it still goes to spam. Is there a fix available?

This guide will help you to avoid your emails bouncing or going to the spam or junk folders: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues. 

If this still persists, I think that you would need to ask your email provider to white-list our IP addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

Please give it a try and let us know how it goes.

This is an issue in gmail.

Can you please try to add noreply@jotform.com and noreply@formresponse.com to your contacts list?

Did you follow the guide from the previous ticket about how to setup Gmail to never send a specific email address to the Spam folder?

Let us know, how it goes. We will wait for your response.

The info provided was not for Gmail. I have created never go to spam filter on the email address in question, but it still continues to go to the spam folder.

Hi @Janneycj

Thank you for your reply. Unfortunately, many people using Gmail are complaining about this issue. I have found a thread listing all the possible reasons and several solutions https://support.google.com/mail/thread/22865736?hl=en. If this issue persists using your notification emails and autoresponders in JotForm. We will be glad to help you.