What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paid plan is not working, my form is disabled.

    Asked by lafototeca on June 21, 2013 at 01:25 PM

    I paid my jotform plan, but the form is not active yet, it has been disabled. Im attaching a screenshot!


    Please help me get it up. My sales directly depend on it. Thank you.


                                        Número de referencia del pedido: 72287702
                                                       Número de cuenta: 47368486
                                                    Fecha del pedido: 20 Jun 2013

    Page URL:

  • Profile Image

    Answered by moonzkie on June 21, 2013 at 01:49 PM


    I have upgraded your account after verifying the said payment. Your account should be working fine now. If not, please try to clear your browsers cache and see if you are still having the same problem.

    Sorry for the inconvenience this has caused.

    Thank you.

  • Profile Image

    Answered by lafototeca on June 21, 2013 at 02:03 PM

    Thank you!