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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    BUG: Google Doc Integration is Broken

    Asked by RafeConnects on June 21, 2013 at 03:33 PM

    Hey, it's pretty annoying that it keeps happening.  

    It keeps updating in different Google Docs.  


    What should I do?  


    Let me know thanks. 

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    Answered by KadeJM on June 21, 2013 at 03:38 PM

    My recommendation to help you correct this problem is to first remove the google integration. Next clear your form cache then clear your browser cache. Now reintegrate with google again. Please let us know if you are still having problems with this.

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    Answered by RafeConnects on June 26, 2013 at 11:17 AM

    Every time it happens?  

    Now the doc is not updating again. 

    We are very close to switching providers..

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    Answered by KadeJM on June 26, 2013 at 12:50 PM

    We do apologize for the frustration this has caused you. We are doing the best we can to prevent things like this from happening. But unfortunately technology is far from perfect so when it does occasionally happen we do our best resolve this type of issue as quickly as possible. So yes the Reintegration to Rebuild it is something we recommend trying first to attempt to resolve the issue. This is somes a problem due to updates to our platform or even other things such as server load and server problems that can cause this to happen but I assure you it is not intentional.

    It looks like your Main Form ( http://www.jotform.com/form/13084453420 ) is the one that might be experiencing this issue if I am correct? 

    I ran a test on your Form and I can see that there is indeed a problem since nothing came through. I tested the integration several times to doublecheck it and I definitely think there is a bug on the Integration that has occured and caused this problem since nothing is coming through at all. I am forwarding this found information to our developers to get it fixed asap for you.

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    Answered by RafeConnects on June 26, 2013 at 06:12 PM

    ya, the last two leads didn't update....

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    Answered by alp_deniz on November 14, 2013 at 04:36 AM

    Sorry for the late update; we have just fixed a batch of issues regarding google spreadsheets. 

    Kind regards