What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Make sure to "Live Test" the form to see if the new recipient email address received the email alerts. I suspected you have click the "Test Email" button. Note that "Test Email" will only send a notification to your account email address, not to the new recipient.
To Live Test the form, click the "Preview" button and open in new tab: