Form is currently disabled and not showing up on my account

  • Jessica
    Asked on May 14, 2020 at 3:58 PM

    Hello,

    I got an email that my jotform form has been disabled because I've reached storage limits. I was planning on deleting old submissions so that we have enough storage space again. However as the form is currently disabled and not showing up on my account, I can't access old submissions to delete them.

    Please let me know how I can proceed to fix the problem and enable our form again.


    Thank you!

    Jessica

  • David JotForm Support Manager
    Replied on May 14, 2020 at 6:36 PM

    Hi, please try using a different browser, the form is showing up in your account, so you can access the submissions page:

    1589495663submissions Screenshot 10

    If the form is not showing up, please open the console report, take a screenshot, and share it here: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

  • Jessica
    Replied on May 17, 2020 at 3:28 PM
    Hello,
    Thank you for your help. I have accessed my form and deleted submissions to
    create more storage space. However it appears my form remains disabled and
    can't receive new submissions. How can I fix this?
    Thanks,
    Jessica
    ...
  • David JotForm Support Manager
    Replied on May 17, 2020 at 4:49 PM

    Hi, the form still contains enough uploaded files, therefore, the upload space is still over the limit. Please note that the limit on free accounts is 100MB.

    You could either upgrade, or delete more submissions to free up the upload space.

  • Jessica
    Replied on May 18, 2020 at 2:28 PM
    Hi,
    I have deleted 330 of our original 500 submissions on file. We are
    currently at only 170 submissions, Our home page now displays saying that
    we are "almost out" of space rather than the previous "you're out of space".
    [image: 1.PNG]
    However we are still unable to accept new submissions on our form. If you
    try to fill out the form, it brings you to the jotform page that says
    you're over quota.
    [image: 2.PNG]
    How do we fix this problem? We are confused as our account has in the past
    maxed out at 500 submissions. Why are we still out of space even though
    we've cut back to 170?
    Thank you,
    Jessica
    ...
  • Mike
    Replied on May 18, 2020 at 4:29 PM

    The upload space usage has been recalculated for your account and your forms reactivated.

    If you need further assistance, please let us know.

  • Emma
    Replied on November 1, 2021 at 6:38 AM

    Hi,


    im having the same problem!

    I’ve cleared my storage but my form is still deactivated - you’re very quick to remove access but not quick to restore it back


    any help would be really appreciated


    thank you

  • Sam_G
    Replied on November 1, 2021 at 7:07 AM

    Hi Emma,

    I have moved your concern to ticket https://www.jotform.com/answers/3472677.

    I will respond to it shortly.