- strawberryswingAsked on June 21, 2013 at 07:56 PM
I followed the link you provided so I can cancel but when I try to downgrade and cancel I get an error message.
- JotForm SupportWelvinAnswered on June 21, 2013 at 08:00 PM
Please cancel by going to My Account - Billing Section > Choose "Free" Plan > Click "Switch Plan" > Click Downgrade button:
We can also cancel your subscription to our end, please let us know if you want us to do it.
- kndservicesAnswered on July 09, 2013 at 10:47 PM
You're wrong, it doesn't work.
- jeanettebmzAnswered on July 10, 2013 at 01:02 AM@ kndservices
So far, your account is already on downgrade status, which means that you cancelled your subscription correctly
The account will be back on free status on 07/15