error trying to cancel subscription

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    strawberryswing
    Asked on June 21, 2013 at 07:56 PM

    Hi, 

    I followed the link you provided so I can cancel but when I try to downgrade and cancel I get an error message.  

    Every. time.  

     

     

  • Profile Image
    Welvin
    Answered on June 21, 2013 at 08:00 PM

    Hi,

    Please cancel by going to My Account - Billing Section > Choose "Free" Plan > Click "Switch Plan" > Click Downgrade button:

    We can also cancel your subscription to our end, please let us know if you want us to do it.

     

    Thanks

  • Profile Image
    kndservices
    Answered on July 09, 2013 at 10:47 PM

    You're wrong, it doesn't work.

  • Profile Image
    jeanettebmz
    Answered on July 10, 2013 at 01:02 AM
    @ kndservices

    So far, your account is already on downgrade status, which means that you cancelled your subscription correctly

    The account will be back on free status on 07/15

    Kind regards