What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    error trying to cancel subscription

    Asked by strawberryswing on June 21, 2013 at 07:56 PM


    I followed the link you provided so I can cancel but when I try to downgrade and cancel I get an error message.  

    Every. time.  



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    JotForm Support

    Answered by Welvin on June 21, 2013 at 08:00 PM


    Please cancel by going to My Account - Billing Section > Choose "Free" Plan > Click "Switch Plan" > Click Downgrade button:

    We can also cancel your subscription to our end, please let us know if you want us to do it.



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    Answered by kndservices on July 09, 2013 at 10:47 PM

    You're wrong, it doesn't work.

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    Answered by jeanettebmz on July 10, 2013 at 01:02 AM
    @ kndservices

    So far, your account is already on downgrade status, which means that you cancelled your subscription correctly

    The account will be back on free status on 07/15

    Kind regards