What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I don't get the Auto responder email option on the Email Alerts Button. Is this a paid subscription option?

    Asked by jeanner on June 22, 2013 at 01:04 AM
    Auto Responder Email email email alerts
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    JotForm Support

    Answered by Morian on June 22, 2013 at 02:11 AM

    Hi! Thanks for contacting Jotform.

    The Auto responder email option is in fact available for all users, even Free Accounts. If you are not able to see that, please clear your browser's cache and try again.

    http://www.wikihow.com/Clear-Your-Browser's-Cache

    Thanks!

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    Answered by jeanner on June 22, 2013 at 02:39 AM
    New response receivedHi Jotform,
    Have just cleared the cache and I still don't get the Auto Responder option. Help?
    Jeanne
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    JotForm Support

    Answered by Morian on June 22, 2013 at 02:52 AM

    When you clicked on E-mail Alerts, did you click on "Add New Email"? 

    If so, when you clicked that, were you not able to see this?

    If you're able to see that, just select "Autoresponder Email" and click Next so you could set that up. Thanks!

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    Answered by jeanner on June 22, 2013 at 05:33 AM
    New response receivedThank you! That works.
    Jeanne
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    JotForm Support

    Answered by Morian on June 22, 2013 at 05:35 AM

    You're welcome! Feel free to contact us should you need further assistance. Thanks!