Some of the questions does not shows on the Cards form

  • Profile Image
    kchallinor
    Asked on May 14, 2020 at 09:52 PM

    Hi there, 

    I have a condition set up so that a number of questions are hidden (67 - 78) when questions are filled in early in the form, to avoid duplication. This condition is working, but when I go down this line of answers and it skips to the second to last question, in the preview of the form is just shows a blank screen and doesn't actually show the question?

    This second to last question works fine if none of the conditioned questions are needed.

    Are you able to assist?

    Thanks so much.

    Kelly  

  • Profile Image
    roneet
    Answered on May 14, 2020 at 11:17 PM

    You have some missing fields on the conditions in your form:

    15895125991.PNG

    Thanks.

  • Profile Image
    kchallinor
    Answered on May 15, 2020 at 12:36 AM

    Hi there,


    Have removed these and still the issue remains :( 


    Any other ideas what could resolve this?


    Thanks!

  • Profile Image
    Richie_P
    Answered on May 15, 2020 at 05:42 AM

    I have tested your form and I can't seem to replicate the issue at my end. I was using Chrome,Firefox and Edge to test your form.

    15895352881.png

    May we know the web browser you're using to view the form?

    May we know if the form is embedded to a web page?

    It seems you have conditions in your form that hides/show fields.

    Can you please share the steps you took to replicate the issue?

    Looking forward for your response.

  • Profile Image
    kchallinor
    Answered on May 17, 2020 at 07:48 PM

    I have also just tried on Chrome and am getting the same result. 

  • Profile Image
    roneet
    Answered on May 17, 2020 at 10:36 PM

    On testing further, I was able to replicate the issue in your form. I have noticed there are 3 conditions that are conflicting with each other.

    You have applied 3 conditions on the field "Your answer to the previous question has identified that you may have additional needs for us to consider. As such would you agree to provide us additional information so that we can determine if we may be able to offer some form of support?"

    1. If this field is filled and the other 2 if this field is equal to yes.

    15897693811.PNG

    I have disabled these 3 conditions, could you please test your form now and let us know how it goes.

    Thanks.

  • Profile Image
    roneet
    Answered on May 18, 2020 at 10:54 PM

    So you can add a condition that if the question "Your answer to the previous question has identified that you may have additional needs for us to consider. As such would you agree to provide us additional information so that we can determine if we may be able to offer some form of support?" in the section(Q39-47) is equal to yes then hide 51-59 and 67-77.

    If question "Your answer to the previous question has identified that you may have additional needs for us to consider. As such would you agree to provide us additional information so that we can determine if we may be able to offer some form of support?" in the section(Q51-59) is equal to yes then hide 67-77

    Let us know if you have further questions.

    Thanks.

  • Profile Image
    Richie_P
    Answered on May 19, 2020 at 04:48 AM

    I have checked your conditions, the reason why you're not able to view the 2nd to the last question "Please provide any further information relevant to your request that may be beneficial for us to know." because you would need to fill the field question 65.

    Screenshot of the condition:

    15898778331.png



    You would have to disable this  condition so that it would show.

    Also, kindly check your question 77 condition as it seems to be a duplicate condition.

    Kindly disable one of the conditions.

    Screenshot:

    15898780762.png

    Please give it a try and let us know how it goes.

  • Profile Image
    kchallinor
    Answered on May 19, 2020 at 08:30 PM

    I have disabled this condition and still cannot see the second to last question. :(

  • Profile Image
    kchallinor
    Answered on May 21, 2020 at 08:49 PM

    Hi there, 

    Is someone possibly able to see if this issue can be resolved? As mentioned above I have tried the recommendations given so far.


    Thanks so much,


    Kelly

  • Profile Image
    roneet
    Answered on May 23, 2020 at 02:18 AM

    Hello Kelly,

    May we know the reason why you are have added the same fields thrice (Q39 - 47, 51 - 59 and 67 - 77)? Based on what field on the Q39-47 you want to show Q51-59, on what field on the Q51-59 you want to show Q67 - 77? Could you please clarify?

    Would it be possible to replace the 3 sections with the Configurable List widget where you have an Add more button so that you could add more details when add more button is clicked?

    Looking forward to your response.

    Thanks.


  • Profile Image
    roneet
    Answered on May 25, 2020 at 05:49 AM

    Hello Kelly,

    I was trying to work out your conditions but it seems like there are conflicts in your form between the Skip condition and the Show Hide condition. As you are having 79 fields it is very confusing to go through all the configured conditions.

    There is some skip logic implemented after field no. 33 which is working internally to skip between fields and when I try to apply the logic which you have clarified in the above post. The logic does not work.

    Could you please write all the logic here that you are trying to implement in your form?

    You can write show/hide conditions to hide the fields and avoid skip conditions as both of them are conflicting.

    Thanks.

  • Profile Image
    jherwin
    Answered on May 25, 2020 at 11:18 PM

    Hello Kelly - For the question 39, I think it's now working as expected?

    Please see my screencast here: https://drive.google.com/file/d/1lsQuFkESu_0mgqkqU0c2gZjpWb89w51M/view

    As for question 49, unfortunately, you cannot use the today + 2 in conditional logic. That only applies to the datepicker. 

    What you can do is add another date picket, set a custom date using today + 2, and use that in your conditional logic.

  • Profile Image
    kchallinor
    Answered on May 26, 2020 at 03:23 AM

    Hi, 

    Unfortunately no question 39 is showing the wrong submission message, it should say 1590477630Capture.PNG


    And Q49 is a date picker, see below


    1590477823Capture1.PNG

  • Profile Image
    jherwin
    Answered on May 26, 2020 at 04:39 AM

    To fix the issue, please update all the conditional logic related to field 49.
    159048225849.png
    Display custom message condition:
    1590482341cond1.png
    SKIP TO condition:
    1590482358cond2.png
    Please give it a try and let us know how it goes.

  • Profile Image
    kchallinor
    Answered on May 26, 2020 at 08:10 PM

    Hi there,

    Sorry but the message for Q39 and Q49 need to be different. 

    Message for Q39 (if answered No) needs to say:

    1590538187Capture.PNG

    and message for Q49, if the date is within 48 hours (this condition must always be in place, not just if Q39 is answered) needs to say:

    1590538148Capturel.PNG

  • Profile Image
    roneet
    Answered on May 26, 2020 at 09:23 PM

    Since this is a new concern we will address it in another thread to avoid further confusion:

    https://www.jotform.com/answers/2348375

    Thanks.