What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error message "There was an error on the page. Try reloading the page."

    Asked by countryfry on June 22, 2013 at 02:07 PM

    I have not been able to get an embedded code or able to save properly for a week now. I need to get this fixed. I've reloaded forms multiple times, used other browsers, and turned my firewall completely off and still get the same message. Please help me determine what causes this.

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    Answered by pinoytech on June 22, 2013 at 02:37 PM


    We are really sorry for the inconvenience that may have caused. I have check your account, but I wasn't able to replicate the issue. Have you tried already clearing your browser cache and cookies? If not, can you please give a try? Please consider also using domain http://www.jotform.us since you're in US area.

    Thank you!

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    Answered by countryfry on June 22, 2013 at 05:07 PM
    Yes, I have cleared the cache and cookies. I'll try the us site to see if that helps
    Sent from my iPhone
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    Answered by KadeJM on June 22, 2013 at 05:11 PM

    Please try the US Site as my colleague Pinoy has suggested but if you are still having problems then please let us know so that we can help you more if necessary. We will await your response though if we find anything sooner then we'll most certainly let you know.