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zosianalyticalAsked on May 15, 2020 at 10:54 AM
I'm connected with Square, but the fields to enter credit card information are not editable in my form. I feel like I'm missing a step, but can't figure out where.
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Richie JotForm SupportReplied on May 15, 2020 at 11:54 AM
To clarify, do you want to change your credit card field fonts or change the size of the input field?
We can try using custom CSS in changing your payment fields size/fonts.
https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes
Looking forward for your response.
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zosianalyticalReplied on May 15, 2020 at 12:28 PMI want to be able to USE the fields. Right now they display, but they aren't fillable in my form.
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Anita_KReplied on May 15, 2020 at 1:21 PM
Hi there,
I have checked your form and was able to fill out the credit card fields:
Make sure you are viewing the form in either preview or live mode and give it a go.
Let us know if the issue comes back.
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zosianalyticalReplied on May 15, 2020 at 1:36 PM
Very strange - it still isn't allow me to enter information, and I have tried in Safari and Chrome.
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Amin JotForm SupportReplied on May 15, 2020 at 2:50 PM
Hi again, @zosianalytical!
We sincerely apologize for any inconvenience you may have encountered.
I've also made sure the credit card field is fillable as shown below:
Could you please provide us with a screenshot or screen recording of how the said field looks on your end so we can better assist you?
We're patiently waiting for your response.