What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with form not always loading. Seems to work intermittently.

    Asked by Brzpht08 on June 22, 2013 at 04:35 PM

    Thanks JotForm!

    Page URL:
    http://www.breezephoto.com/pages/portrait-request-form

    problem JotForm thanks
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    JotForm Support

    Answered by KadeJM on June 22, 2013 at 05:47 PM

    Hello and yes I can definitely see the issue you speak of. I checked your form in chrome just now and it did not load at all so it's very clear there is a problem with it of some sort. The same thing is also happening in FireFox as well. I think that this is happening possibly due to a code conflict on your page. I would like to recommend that you please try re-embedding the form onto your website through the use of an iFrame to see if this helps since there may be a chance that some of the coding on your website might stopping the form from working properly.

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    JotForm Support

    Answered by KadeJM on June 22, 2013 at 05:51 PM

    Correction, I just looked into the problem some more and I realized that your form was actually disabled so I enabled the form and if you go back to your website you will now notice that the form should be working and viewable on your website. Did you previously disable the form?

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    Answered by Brzpht08 on June 22, 2013 at 05:53 PM

    Thank you so much! Sorry for my oversight.

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    JotForm Support

    Answered by KadeJM on June 22, 2013 at 05:54 PM

    Here's a screenshot of your form on your website working now. :)

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    Answered by Brzpht08 on June 22, 2013 at 05:55 PM
    Thank you so much! Sorry for my oversight. Dan
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    JotForm Support

    Answered by KadeJM on June 22, 2013 at 07:14 PM

    You are very welcome and it's quite alright, just glad to hear it was helpful to you so no need to apologize.