What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications

    Asked by mr2bitz on June 23, 2013 at 03:30 AM
    Hi I need help as I am not receiving email notifications for the two jot forms I have.I have done all the checks you advise in the FAQ sections and the spam folder of my email provider does not contain any emails.The URLs to the two forms are belowhttp://www.mr2bitz.co.uk/contact.html http://www.mr2bitz.co.uk/request.htmlCan you investigate this as I need to sort this problem ASAP.Ade
    Page URL:
    http://www.mr2bitz.co.uk/request.html

    email email notifications Emails problem
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 23, 2013 at 08:03 AM

    Hi,

    You should be able to received an email by now. Kindly make a test with your form.

    Your email was in the bounce list due to the following reason:

    parts@mr2bitz.co.uk is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 550-'ATLAS(2503): Your email was detected as spam. (RCPTs: parts@mr2bitz.co.uk)'

    According to the reason, there was a message that was blocked by your email service provider. In order to prevent this from occurring again, we'd suggest you to please read this article as it may help remedy this issue. How to setup email alerts to prevent email bouncing related issues

    Thanks!

  • Profile Image

    Answered by mr2bitz on June 23, 2013 at 11:06 AM

    hi

     

    thanks for clearing this up but i have checked and the request.html is not sednign thru emails

    i have followed the reemdy in the link above and sent a test message and it came thru but when i wont to my site and then filled in the form it has not been sent thru.

    can you investigate this please

     

    form link is http://www.mr2bitz.co.uk/request.html

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    JotForm Support

    Answered by KadeJM on June 23, 2013 at 01:02 PM

    I think you may need to do as mentioned in the guide which is to Whitelist JotForm IP's and Mailservers since it seems to me that because of the email being " marked as spam " which is done by your email host they are most likely holding the email to be inspected or possibly rejecting it which is probably the cause of this issue.