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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our Emails Have Stopped Forwarding From The Forms

    Asked by kendrafagan on June 23, 2013 at 04:44 PM

    Please help fix the problem with your server. We are no longer receiving our emails from JotFormPro which are forwarded to our gmail account. The emails from your forms are being sent to the server and are not forwarding correclty. This problem has been identified by Hostgator as being an issue with JotFormPro server. We stopped receiving the forwarding emails about 1 week ago.

    Please let me know when this problem is fixed. Here is a link to one of our forms which is not forwarding correctly:

    http://abcdesignstudio.com/resources/contact.shtml

     

    Page URL:
    http://abcdesignstudio.com/resources/contact.shtml

    Emails problem forwarded
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    Answered by moonzkie on June 23, 2013 at 05:13 PM

    Hi,

    Can you please try to I have made several tests on your form and was able to replicate on the said problem. It seems that the emails are being rejected by your email provider's server. To fix this, please refer to this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this helps.

    Thank you.