Our Emails Have Stopped Forwarding From The Forms

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    kendrafagan
    Asked on June 23, 2013 at 04:44 PM

    Please help fix the problem with your server. We are no longer receiving our emails from JotFormPro which are forwarded to our gmail account. The emails from your forms are being sent to the server and are not forwarding correclty. This problem has been identified by Hostgator as being an issue with JotFormPro server. We stopped receiving the forwarding emails about 1 week ago.

    Please let me know when this problem is fixed. Here is a link to one of our forms which is not forwarding correctly:

    http://abcdesignstudio.com/resources/contact.shtml

     

  • Profile Image
    moonzkie
    Answered on June 23, 2013 at 05:13 PM

    Hi,

    Can you please try to I have made several tests on your form and was able to replicate on the said problem. It seems that the emails are being rejected by your email provider's server. To fix this, please refer to this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this helps.

    Thank you.