- malenysupaigaAsked on June 23, 2013 at 07:49 PM
When a large number of forms that we have created are submitted, the date time picker often sets the time to PM by default when the time is actually AM.
Seems to be happening across a number of browsers.
In the example attached the form was loaded at 9:48am local time.
- JotForm SupportEltonCrisAnswered on June 23, 2013 at 08:35 PM
I was able to replicate the problem. I have now submitted this to our development for a review. We will let you know here once this is fixed.
Our apologies for this inconvenience.
- JotForm SupportEltonCrisAnswered on June 23, 2013 at 08:45 PM
I think recreating that field should fixed the problem because this doesn't seem to happen on the fresh fields. If it's possible to delete and recreate that field, that might help. Please make sure to back-up your data first before doing that because it's associated data will be deleted as well. To back-up your data, you can download your form submissions to Excel: How to Download Form Submissions to Excel/CSV/PDF.
Hope this helps. Thank you!
- malenysupaigaAnswered on June 23, 2013 at 10:18 PM
Thanks Elton, this is happening with a large number of forms, is recreating the field the only fix?
- JotForm SupportEltonCrisAnswered on June 23, 2013 at 10:29 PM
Sorry, please don't recreate your date/time fields. It was indeed an issue on our side and it should be fixed in a minutes. Please allow a few minutes for the fixed to take effect. I would also suggest to clear your browsers cache and cookies when re-checking the fields.
Our apologies for this inconvenience. Thanks!