What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Attachments didn't show up on notification email

    Asked by jackfolio on April 26, 2011 at 12:19 PM

    Hi team,

    The form works fine for a while and recently, we noticed that all attachments made it to the account on JotForm but didn't show up as attachements of the e-mail. I am not sure why. Could you please advise? Anyone has this same issue?

    Thank you!

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    JotForm Support

    Answered by NeilVicente on April 26, 2011 at 01:42 PM

    Hi Jack,

    Files uploaded on your forms do not get 'attached' to notification emails. Instead, only the link to those files uploaded on our servers are sent to your email. This is to prevent hogging up our bandwith. Imagine if a user have set 100 email recipients for his form and then a visitor uploaded huge files (our upload limit is up to 1gb) using that form. That would be catastrophic on our end.

    We hope you understand why we have to do this. If you have other queries, please let us know. Thank you for considering Jotform.


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    JotForm Support

    Answered by jonathan on June 29, 2016 at 05:10 AM

    Great news! This feature is now available.

    Files uploaded to your form can now be sent as attachment on email notifications. Please give it a try and let us know if you have any feedback:

    You can read more about it on our article blog here