What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my incomplete payments listing is gone

    Asked by rheersink on June 24, 2013 at 04:15 AM

    when i log into Jotform today, I cannot see any pending submissions in which the user has filled in the form but failed to complete the payment process - what happened?

    this is true for at least 2 of my forms



    Page URL:

  • Profile Image

    Answered by sidharth_kch on June 24, 2013 at 05:38 AM


    I am not sure if there was any incomplete payments. May be the incomplete payments was more than 30 days old and system must have automatically deleted it.

    I just did a test submission and I was able to see the list in incomplete payment.