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  • Profile Image

    my incomplete payments listing is gone

    Asked by rheersink on June 24, 2013 at 04:15 AM

    when i log into Jotform today, I cannot see any pending submissions in which the user has filled in the form but failed to complete the payment process - what happened?

    this is true for at least 2 of my forms

    http://www.realhcgforweightloss.com/OrderHCG.html

    http://www.weightworksonline.com/apply.html

    Page URL:
    http://www.realhcgforweightloss.com/OrderHCG.html

    incomplete payments My Forms Submissions JotForm pending
  • Profile Image

    Answered by sidharth_kch on June 24, 2013 at 05:38 AM

    @rheersink

    I am not sure if there was any incomplete payments. May be the incomplete payments was more than 30 days old and system must have automatically deleted it.

    I just did a test submission and I was able to see the list in incomplete payment.

    Thanks,

    Sidharth