my incomplete payments listing is gone

  • Profile Image
    rheersink
    Asked on June 24, 2013 at 04:15 AM

    when i log into Jotform today, I cannot see any pending submissions in which the user has filled in the form but failed to complete the payment process - what happened?

    this is true for at least 2 of my forms

    http://www.realhcgforweightloss.com/OrderHCG.html

    http://www.weightworksonline.com/apply.html

  • Profile Image
    sidharth_kch
    Answered on June 24, 2013 at 05:38 AM

    @rheersink

    I am not sure if there was any incomplete payments. May be the incomplete payments was more than 30 days old and system must have automatically deleted it.

    I just did a test submission and I was able to see the list in incomplete payment.

    Thanks,

    Sidharth