Problem with account upgrade

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    jsegoviahn
    Asked on May 17, 2020 at 04:02 PM

    I just paid a bronce suscription... but my account was not updated

    Screenshot
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    Vick_W
    Answered on May 17, 2020 at 05:17 PM

    Hey there!

    Happy to help you today.

    I would like to inform you that, your current account under jose@segoviadiaz.net is still on Free plan. Could you please double check if this is the same account which you were trying to upgrade.

    Do let us know so that we can further investigate the issue.

    Thanks.

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    jsegoviahn
    Answered on August 07, 2020 at 12:35 PM

    Hi... can you confirm if you revert my payment?
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    ashwin_d
    Answered on August 07, 2020 at 01:25 PM

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2498347