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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    notifications didn't reach our email

    Asked by bystric on June 24, 2013 at 09:01 AM

    Hello!

    I have a form on JotForm and there are 2 email notifications: the first one to the ***@yandex.ru email and the second one to the ***@lb-electro.ru. Last few notifications didn't reach ***@lb-electro.ru email, only ***@yandex.ru email.
    We had this problem few month ago and JotForm support found out that this email got blacklisted. Problem was solved but it happen again now.
    Can you help me please?

     

    Thanks in advance.

    Arina.

    email JotForm problem email notifications
  • Profile Image

    Answered by pinoytech on June 24, 2013 at 10:10 AM

    Hi Arina,

    Sorry for the inconvenience that may have caused. With regards to your query, can you please provide us URL of the Form that you're having problem with for further assistance?

    Thank you!

  • Profile Image

    Answered by bystric on June 24, 2013 at 10:21 AM

    Yes, sure. This id URL:

    http://jotformeu.com/form/20734724056350

    Or you can see it here: http://lb-electro.ru/zakaz_fiz.html

    Thank you!

  • Profile Image

    Answered by pinoytech on June 24, 2013 at 10:33 AM

    Hi,

    Can you please try to change your Form's notification Sender Email to noreply@jotform.com if that solution fixed the issue or not? Please consider checking this article also: http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, do let us know.

    Thank you!