notifications didn't reach our email

  • Profile Image
    bystric
    Asked on June 24, 2013 at 09:01 AM

    Hello!

    I have a form on JotForm and there are 2 email notifications: the first one to the ***@yandex.ru email and the second one to the ***@lb-electro.ru. Last few notifications didn't reach ***@lb-electro.ru email, only ***@yandex.ru email.
    We had this problem few month ago and JotForm support found out that this email got blacklisted. Problem was solved but it happen again now.
    Can you help me please?

     

    Thanks in advance.

    Arina.

  • Profile Image
    pinoytech
    Answered on June 24, 2013 at 10:10 AM

    Hi Arina,

    Sorry for the inconvenience that may have caused. With regards to your query, can you please provide us URL of the Form that you're having problem with for further assistance?

    Thank you!

  • Profile Image
    bystric
    Answered on June 24, 2013 at 10:21 AM

    Yes, sure. This id URL:

    http://jotformeu.com/form/20734724056350

    Or you can see it here: http://lb-electro.ru/zakaz_fiz.html

    Thank you!

  • Profile Image
    pinoytech
    Answered on June 24, 2013 at 10:33 AM

    Hi,

    Can you please try to change your Form's notification Sender Email to noreply@jotform.com if that solution fixed the issue or not? Please consider checking this article also: http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, do let us know.

    Thank you!