- bystricAsked on June 24, 2013 at 09:01 AM
I have a form on JotForm and there are 2 email notifications: the first one to the ***@yandex.ru email and the second one to the ***@lb-electro.ru. Last few notifications didn't reach ***@lb-electro.ru email, only ***@yandex.ru email.
We had this problem few month ago and JotForm support found out that this email got blacklisted. Problem was solved but it happen again now.
Can you help me please?
Thanks in advance.
- pinoytechAnswered on June 24, 2013 at 10:10 AM
Sorry for the inconvenience that may have caused. With regards to your query, can you please provide us URL of the Form that you're having problem with for further assistance?
- bystricAnswered on June 24, 2013 at 10:21 AM
Yes, sure. This id URL:
Or you can see it here: http://lb-electro.ru/zakaz_fiz.html
- pinoytechAnswered on June 24, 2013 at 10:33 AM
Can you please try to change your Form's notification Sender Email to firstname.lastname@example.org if that solution fixed the issue or not? Please consider checking this article also: http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
If you need further assistance, do let us know.