How to delete test submissions

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    Asked on May 18, 2020 at 04:43 AM

    Hello! I created a test submission of a survey and then deleted that test submission. But those answers are still showing up in the Visual Report of the responses. Help!

    This is a re-post of a comment on How to Delete Form Submission Data

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    Answered on May 18, 2020 at 07:27 AM

    Hi there,

    in that case, you can either try to recreate your visual report. Or you can set the time filter so that it excludes the date when you submitted that response.

    Please give it a go and let us know if you need more assistance with this.

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    Answered on May 18, 2020 at 07:44 AM

    Yes, I set the time filter to exclude that submission but that seems more of a work-around than an actual solution. Recreating the visual report did not help.

    Is there any reason why the deleted submission would still show? I thought deleting a submission completely removed it from the database.

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    Answered on May 18, 2020 at 09:21 AM

    Greetings and thank you for your reply.

    Can you please let us know does this happens with all reports? Can you please share with us the report you are having problems with? Does this happen on both of your forms?

    Thank you for your cooperation.