What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification and auto responders dont send anymore

    Asked by paws19 on June 24, 2013 at 09:46 AM

    My email alerts are not working any more. I went into email alerts and deleted them to start over but that doesnt work this time either. What do you need from me to check this out for me?

     

    Thanks for any help!

    Laurie

    email email alerts check thanks
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    Answered by jefreylandicho on June 24, 2013 at 10:25 AM

    Your email address was listed in our bounce listing with the following reason:

    Reason(s) : Complain about Abuse

    I have removed it and you should be able to received your form email notification again.

    If you need further assistance, please contact us again.

  • Profile Image

    Answered by paws19 on June 24, 2013 at 11:01 AM

    Thanks for removing me from your bounce list.

    I have 5 forms and I did a test from my website on each form. I received 1 notification only.

    I checked the recepeint's email and they received 1 but from a different form.

    Does it continue to go to your bounce list?

    Thanks for your help,

  • Profile Image

    Answered by paws19 on June 24, 2013 at 11:32 AM

    I found another post that says to change the sender email in my notification to noreply@jotform.com, so I did that and I did receive the email alert notification. However, the recipient's email still doesnt come thru to them. Do I need to do something specific in the auto responder as well?

    thanks,

    Laurie

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    JotForm Support

    Answered by Welvin on June 24, 2013 at 12:32 PM

    Hi Laurie,

    Do you mean they (your users/customers) don't receive any Auto Responder from your form? Please ask them to check their spam folders and email filters.

    By the way, it this happening to all of your forms or just specific? If specific, please let us know the form URL's so we can check.

     

    Thanks