What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I just purchased additional support but it still says 'upgrade now'

    Asked by justfundraising on April 26, 2011 at 12:47 PM

    I just purchased additional support but it still says 'upgrade now limited space!'


    Can you verify this for me? let me know that the upgrade was correctly purchased?

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    JotForm Support

    Answered by liyam on April 26, 2011 at 01:16 PM


    The reason why it did not reflect your subscription was because the JotForm username that you entered in your payment in Plimus was your email address, not your JotForm username.

    I don't think we can modify that information but I already have set your account information to Premium subscription.

    If you have any other concerns, please let us know.

    Thank you for subscribing to JotForm!