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I just purchased additional support but it still says 'upgrade now'

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    justfundraising
    Asked on April 26, 2011 at 12:47 PM

    I just purchased additional support but it still says 'upgrade now limited space!'

     

    Can you verify this for me? let me know that the upgrade was correctly purchased?

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    liyam
    Answered on April 26, 2011 at 01:16 PM

    Hello,

    The reason why it did not reflect your subscription was because the JotForm username that you entered in your payment in Plimus was your email address, not your JotForm username.

    I don't think we can modify that information but I already have set your account information to Premium subscription.

    If you have any other concerns, please let us know.

    Thank you for subscribing to JotForm!