What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was my account suspended?

    Asked by SparkGrowth on June 24, 2013 at 12:26 PM

    Please let me know and how to reinstate the account of at least get my forms back.

     

    -Sparkgrowth

    My Forms
  • Profile Image

    Answered by pinoytech on June 24, 2013 at 12:49 PM

    Hi,

    We really apologize for the inconvenience that may have caused. Our autophishing detection system, suspended your account which causing the isssue. However, upon checking your forms, I couldn't find any issues on it and none of your form violates our terms of use. I will now re-activate your account so it should be working fine now.

    Thank you!

  • Profile Image

    Answered by SparkGrowth on June 24, 2013 at 02:19 PM

    Great, thank you!

  • Profile Image

    Answered by SparkGrowth on June 24, 2013 at 02:20 PM

    Can you let me know when you update the account so it's not suspended? As of now I still can't access my forms, please email me at holly@sparkgrowthteam.com

     

    Thank you,

    Holly

  • Profile Image

    Answered by pinoytech on June 24, 2013 at 02:31 PM

    Hi Holly,

    Your account is already re-activated. Can you please clear your browser cache/cookies then log back in.

    Thank you!