Paypal Payment notification received but email from form not received.

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    Asked on June 24, 2013 at 12:41 PM

    I have 10 forms for a client which comprise a standard Jotform, plus a Pay Pay payment for. The forms have been working fine, however over the last couple of days some submissions from two of the forms are generating the PayPal payment notification, but not the form email.


    The web addresses for these pages are:
    The submissions for this page are:
    Hoods Area 1 - Submission (2013-06-22 04:13:04)22 June 2013 09:13Submission Date : 2013-06-22 04:13:04
    Hoods Area 1 - Submission (2013-06-21 02:29:48)21 June 2013 07:29Submission Date : 2013-06-21 02:29:48

    The submission for this page is:
    Hoods Area 2 - Submission (2013-06-24 05:31:12)24 June 2013 10:31Submission Date : 2013-06-24 05:31:12


    I look forward to hearing from you.


    Kind regards



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    Answered on June 24, 2013 at 02:03 PM


    I checked your form's notification setup and see that it's set to send notification email to ";". You have seperated your recipient email id with ";", email ids should be seperated by "," and a space. 

    Request you to please change your form's recipient email ids with "," and also to ensure the delivery of emails you should change your notification "Sender email" to ""

    Let us know if you need further assistance.