Separate emails in Gmail conversation view!

  • Profile Image
    Vinylimpression
    Asked on June 24, 2013 at 12:52 PM

    Hey guys,

    We get quite a few emails a day, and we use gmail as our email client. We will get several emails from say 3 differnet people in the space of 30 mins, and Gmail groups them together in a conversation as if they are all from the same person. Emails then get lost or missed, and that is not good for business!

    We are wondering if we can give each response from each customer a unique code in the subject that will help gmail to see each email sepperately.

    Is this something that you guys are able to help with?

    Many thanks

    Ed

  • Profile Image
    Welvin
    Answered on June 24, 2013 at 02:11 PM

    Hi Ed,

    On your current form notification settings, add either the name, email or submissions ID to the Subject Line.

    Example:

    That should allow you to received the form notification into separate email for each.

     

    Thanks