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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my option form not sending contacts to my Constant Contact list?

    Asked by JohnEllis on June 25, 2013 at 06:26 AM

    My webdesigner has installed the optin form on my website and functions correctly except for not sending contacts submitted to my CC general enquiry list.

    He removed the current integration, cleared your forms cache by following this guide: How to Clear your Form Cache then re-stablished the integration. This did not help.Why is this not functioning as advertised?

     

    John

    www.nogymtraining.com.au

     

     

    Page URL:
    www.nogymtraining.com.au

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    Answered by sidharth_kch on June 25, 2013 at 07:27 AM

    @JohnEllis

    As per our developer: 

    "The problem is that their GUI implements a serverside cache to improve performance, and any changes through api does not sometimes propogate to GUI."

    Please refer this: http://community.constantcontact.com/t5/Developer-Support-ask-questions/Does-the-API-cache-lists/td-p/46075

    Request you to please logout and log back in from your constant contact list website and see if that helps you.

    Thanks,

    Sidharth

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    Answered by JohnEllis on June 25, 2013 at 07:50 AM

    Thanks

    just tried that no change

    Thanks

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    Answered by JohnEllis on June 25, 2013 at 07:54 AM

    Are other people using CC from this Jotform form without issues?

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    JotForm Support

    Answered by Welvin on June 25, 2013 at 10:13 AM

    Hi John,

    So far, there's no trend with such issue. How about creating another list then re-integrate the form to that list? I have just tested my form again, and I am able to see a new contact to my list:

    Also, do you have any Custom Fields to Constant Contact and mapped with Jotform Fields? Please try to map only the existing default fields. See if that makes difference.

    Thanks