What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Copy-and-pasted text pastes as characters, not text.

    Asked by drewpasmith on June 25, 2013 at 08:36 AM

    Hi there,

    When I copy text from my submissions, once they have been downloaded from the site as PDFs, the pasted text comes out as characters like these below:


    􏰛􏰐􏰕􏰋􏰊􏰕􏰴􏰐􏰒􏰋􏰊􏰐􏰢􏰊􏰙􏰒􏰋􏰊􏰓􏰐􏰞􏰁􏰐􏰧􏰄􏰁􏰊􏰐􏰙􏰧􏰗􏰞􏰎􏰒􏰐􏰊􏰪􏰊􏰓􏰬􏰠􏰙􏰬􏰐􏰯􏰊􏰂􏰞􏰓􏰊􏰐􏰧􏰄􏰪􏰄􏰁􏰅􏰐􏰂􏰞􏰓 􏰙􏰐􏰧􏰞􏰁􏰅􏰐􏰢􏰙􏰧􏰴􏰖􏰐􏰛􏰐􏰗􏰙􏰴􏰊􏰐􏰒􏰋􏰊􏰐􏰓􏰊􏰎􏰊􏰓􏰪􏰙􏰒􏰄􏰞􏰁􏰐􏰞􏰂􏰐􏰀􏰧􏰙􏰕􏰊􏰎􏰐􏰙􏰒􏰐􏰗􏰬􏰐􏰅􏰬􏰗􏰐􏰸􏰂􏰞􏰓 􏰒􏰋􏰊􏰐􏰕􏰧􏰙􏰎􏰊􏰎􏰜􏰖􏰐􏰨􏰞􏰗􏰊􏰒􏰄􏰗􏰊􏰎􏰐􏰛􏰐􏰕􏰋􏰊􏰕􏰴􏰐􏰞􏰁􏰐􏰒􏰋􏰊􏰐􏰢􏰊􏰯􏰐􏰢􏰋􏰊􏰓􏰊􏰐􏰕􏰙􏰁􏰐􏰛􏰐􏰂􏰄􏰁􏰠 􏰕􏰊􏰓􏰒􏰙􏰄􏰁􏰎􏰐􏰁􏰙􏰒􏰩􏰓􏰙􏰧􏰐􏰸􏰯􏰄􏰞􏰧􏰞􏰅􏰄􏰕􏰙􏰧􏰜􏰐􏰂􏰞􏰞􏰠􏰟􏰐􏰄􏰁􏰎􏰒􏰊􏰙􏰠􏰐􏰞􏰂􏰐􏰅􏰞􏰐􏰒􏰞􏰐􏰒􏰋􏰊􏰐􏰕􏰧􏰞􏰎􏰊􏰎􏰒 􏰗􏰙􏰓􏰴􏰊􏰒􏰖 

    Is there a bug in how your PDFs are encoded?




  • Profile Image
    JotForm Support

    Answered by Welvin on June 25, 2013 at 09:28 AM

    Hi Drew,

    I cannot replicate that after downloading my submissions as PDF. What is your current PDF Reader/Viewer? We recommend Adobe Acrobat or Adobe Reader Updated Versions. 


  • Profile Image

    Answered by drewpasmith on June 25, 2013 at 11:25 AM

    Hi Welvin,

    I am using Apple Preview, and would very much prefer to use it.

    I tried copying and pasting from Acrobat Pro and had the same problem.

    I have tried pasting in to Word and TextEdit and the results are the same.



  • Profile Image

    Answered by jefreylandicho on June 25, 2013 at 11:55 AM

    I was also unable to replicate the same issue as shown on this video ( OS was windows). It might be the font may not be supported or a restriction/bug on Apple OS app is causing the issue as discussed in this thread.   Can you please try using another OS and see if it works?

  • Profile Image

    Answered by drewpasmith on June 25, 2013 at 12:09 PM

    Hi Jefrey

    I have just been able to replicate this problem copying from Acrobat Reader into Notebook on Windows 7.



  • Profile Image

    Answered by KadeJM on June 25, 2013 at 02:51 PM

    Hey Drew, I think you mean Notepad instead of Notebook if I am correct? Is this what you are copy and pasting it into? Can you please confirm this?

    If so, you might want to use something else that is more advanced such as Notepad++. There are several known conflicts to often occur when trying to get notepad to read some text-types since it doesn't always encode or decode correctly in Notepad so you would need to use something that are more capable of reading from multiple sources when you copy and paste things. I've seen this happen on a lot myself.


    Is this what you are trying to do?