Why am I not receiving my emails?

  • Profile Image
    JClay
    Asked on June 25, 2013 at 11:10 AM
  • Profile Image
    EliezerN
    Answered on June 25, 2013 at 11:34 AM
    Hello JClay,
    I've checked your email address and it is not in the bounce list, but  I found the Sender Email is not setup to noreply@jotform.com, this might be the cause of this issue.
    To do the changes please follow the steps below:
    1. Go to Setup and Embed tab in the toolbar.
    2. Click on Email Alerts.Then choose the Notification to do the changes.
    3. Then click on Reply-to and Recipients Settings.
    4. Finally do the changes where is disribed in the first screenshot.
    Please also refer to the next guide, which have important instructions when this kind of issues occur:
    I hope this helps, but if you need further assistance, don't hesitate to contact us.
    Thanks!
  • Profile Image
    EliezerN
    Answered on June 25, 2013 at 12:03 PM

    I have updated the screenshot of the third step, now it is in english. I deeply apologize for the mistake.

    Thanks fo your comprenhension.

  • Profile Image
    JClay
    Answered on June 25, 2013 at 12:38 PM

    Have done this and it still does not work can you assist.
  • Profile Image
    sidharth_kch
    Answered on June 25, 2013 at 01:52 PM

    @JClay

    I checked your form and don't see the changes implemented as suggested by my colleague.

    Please change your notification's "Sender Email" to "noreply@jotform.com" and that should solve your issue:

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth