What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving my emails?

    Asked by JClay on June 25, 2013 at 11:10 AM

    My email address is Pikman9999@aol.com

    Page URL:

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    Answered by EliezerN on June 25, 2013 at 11:34 AM
    Hello JClay,
    I've checked your email address and it is not in the bounce list, but  I found the Sender Email is not setup to noreply@jotform.com, this might be the cause of this issue.
    To do the changes please follow the steps below:
    1. Go to Setup and Embed tab in the toolbar.
    2. Click on Email Alerts.Then choose the Notification to do the changes.
    3. Then click on Reply-to and Recipients Settings.
    4. Finally do the changes where is disribed in the first screenshot.
    Please also refer to the next guide, which have important instructions when this kind of issues occur:
    I hope this helps, but if you need further assistance, don't hesitate to contact us.
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    Answered by EliezerN on June 25, 2013 at 12:03 PM

    I have updated the screenshot of the third step, now it is in english. I deeply apologize for the mistake.

    Thanks fo your comprenhension.

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    Answered by JClay on June 25, 2013 at 12:38 PM

    Have done this and it still does not work can you assist.
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    Answered by sidharth_kch on June 25, 2013 at 01:52 PM


    I checked your form and don't see the changes implemented as suggested by my colleague.

    Please change your notification's "Sender Email" to "noreply@jotform.com" and that should solve your issue:

    Let us know if you continue to have this issue.