How can my account be re-activated?

  • Profile Image
    Asked on June 25, 2013 at 11:33 AM

    I reached the limit of my account but the limit has been increased yet it is still disabled.

  • Profile Image
    Answered on June 25, 2013 at 11:42 AM

    May I know if you have upgraded your account? How does the limit increased when you are in free plan?

    Kindly provide the information so that we could assist you further. Thank you.

  • Profile Image
    Answered on June 25, 2013 at 11:56 AM

    Yes I only have a free account for now.  I didn't realise I had a submission limit, I did the social media sharing etc. for extra submissions so I am now below my limit but I am still disabled as my form does not appear on my website.  Thanks.

  • Profile Image
    Answered on June 25, 2013 at 01:14 PM


    I have now re-activated your account and it should be working fine now. Sorry for the inconvenience that may have caused.

    Thank you!