What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can my account be re-activated?

    Asked by Nicolaides on June 25, 2013 at 11:33 AM

    I reached the limit of my account but the limit has been increased yet it is still disabled.

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    Answered by khrisell on June 25, 2013 at 11:42 AM

    May I know if you have upgraded your account? How does the limit increased when you are in free plan?

    Kindly provide the information so that we could assist you further. Thank you.

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    Answered by Nicolaides on June 25, 2013 at 11:56 AM

    Yes I only have a free account for now.  I didn't realise I had a submission limit, I did the social media sharing etc. for extra submissions so I am now below my limit but I am still disabled as my form does not appear on my website.  Thanks.

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    Answered by pinoytech on June 25, 2013 at 01:14 PM


    I have now re-activated your account and it should be working fine now. Sorry for the inconvenience that may have caused.

    Thank you!