Have an "Approve" or "Deny" submission option in the email?

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    Sanders_Mike
    Asked on May 20, 2020 at 02:19 PM

    Does jotform allow for a form submission, that is sent via email upon submission to have an "Approve" or "Deny" option in the email?

    IE An employee requests time off and clicks submit, the form is sent to the supervisor.  Can the supervisor "approve" the time off and it causes another email to be sent to the HR director?

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    BDAVID
    Answered on May 20, 2020 at 04:49 PM

    Thank you for contacting us. An approval email workflow is possible, please check the following workaround: https://www.jotform.com/help/432-A-General-Approach-on-Building-an-Approval-Process-Workflow

    Let us know if you have more questions.

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    Sanders_Mike
    Answered on June 10, 2020 at 11:28 AM
    I have completed this process, but the Approver is receiving an additional
    email that looks like the first request, immediately after approving the
    form.
    How can this be resolved?
    Mike Sanders
    316.765.1864
    ...
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    Sam_G
    Answered on June 10, 2020 at 01:35 PM

    Hi Mike,

    I cloned and tested your form and you were able to set up the Approver workflow correctly.

    15918104976.10 replicate.gif

    Let us know if you need further assistance.

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    Sanders_Mike
    Answered on June 10, 2020 at 02:28 PM
    Did you receive 2 emails as the supervisor? one to initially approve and a
    second after approval?
    There shouldn't be a second email.
    Mike Sanders
    316.765.1864
    ...
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    jonathan
    Answered on June 10, 2020 at 05:32 PM

    We apologize for inconvenience. I reviewed the Email Settings on the form and I noted that there is another Autoresponder that does not use any Conditions.

    The first Autoresponder will always trigger every time the form is submitted.

    1591824511zzz 2020-06-11 05.25.09.png


    The autoresponder will always be sent to the Supervisor Email field even when editing the submission.

    1591824605zzz 2020-06-11 05.28.55.png


    Send on Edit mode is ON, which means it will also send on edited submissions.

    1591824652zzz 2020-06-11 05.26.05.png


    Please set the Send on Edit option to NO so that the email will not trigger anymore after the approver submit the form again.

    I hope this help. Let us know if you need further assistance.