Incorrect results with Quiz Form App

  • metie
    Asked on May 20, 2020 at 5:28 PM

    The quiz widget works well until the end. After the quiz is submitted and I display the page with the correct answers, two of them appear with codes instead of the selected question and correct answers.

    Also, the summary doesn't display the correct totals. The quiz actually has 30 questions, but the summary indicates that there were 4 questions, with 2 correct answers.

    The attached screen snippet is just the bottom of the summary screen and only shows one of the two lines with code instead of values.

    Jotform Thread 2336716 Screenshot
  • Vanessa_T
    Replied on May 20, 2020 at 9:51 PM

    I cloned your form and set it up with the Quiz Form app and was able to get the expected layout.

    Incorrect results with Quiz Form App Image 10

    Can you please confirm if you have set a Custom Results Page?

    Incorrect results with Quiz Form App Image 21

    Also, did you happen to add the said questions after the Quiz Form App settings has already been setup?

    I'd suggest going back to the Quiz Form App and review your setup and don't forget to hit Save Quiz button.

    https://quizform.jotform.io/

  • metie
    Replied on May 22, 2020 at 1:37 PM

    I went in and saved the quiz again. I also have "Show custom results page" ticked. The results page is being displayed, and the answers are marked appropriately.

    However, there are still two results questions that are displaying the field codes instead of the actual answers. (First highlight in the screen shot. There is one above that is not included in the screen shot.)

    Also, the results are incorrect. You can see from the screen shot that the results say "3/4 (75%)" when there are actually 30 questions.

    Thanks!

    1590168496JotFormCapture Screenshot 10

  • VincentJay
    Replied on May 22, 2020 at 3:43 PM

    Could you please try fixing the form and see if the issue still persists?

    1. Try unchecking the Global Countdown widget in the Quiz app.

    1590176383bsadgdg Screenshot 10

    2. Please explain why do you need this condition. You can disable it and see if the issue still persists.

    1590176432vagfafdd Screenshot 21

    3. After that, if you edit the Custom Result page, please try to reset it to default and see if the issue persists.

    1590176561vdgdagd Screenshot 32

    We'll wait for your reply. Thank you.

  • metie
    Replied on May 22, 2020 at 8:47 PM

    I went in and saved the quiz again. I also have "Show custom results page" ticked. The results page is being displayed, and the answers are marked appropriately.

    However, there are still two results questions that are displaying the field codes instead of the actual answers. (First highlight in the screen shot. There is one above that is not included in the screen shot.)

    Also, the results are incorrect. You can see from the screen shot that the results say "3/4 (75%)" when there are actually 30 questions.

    Thanks!

    1590168496JotFormCapture Screenshot 10

  • metie
    Replied on May 22, 2020 at 8:55 PM

    I made the suggested modifications:


    1. The Global Countdown Widget is unchecked.

    2. The unnecessary condition has been removed.

    3. The Quiz options have been reset to default.

    The issue with the field codes has been resolved. They no longer display.

    The Results, however, are still incorrect.



  • Jed_C
    Replied on May 22, 2020 at 10:16 PM

    Remove your quiz api integration from here https://www.jotform.com/myaccount/api

    1590200024JotForm · My Account   Google Screenshot 10

    Once removed, try to integrate again with quiz app here https://quizform.jotform.io/.

    Make sure you select again the correct answers.

    1590200136correct answers Screenshot 21

    You can see in my screencast that it now shows 29/30 and calculates the result correctly. Please make sure that each field has the option for the correct answer selected.

    1590200277quiz Screenshot 32

  • metie
    Replied on June 4, 2020 at 10:14 PM

    I tried that and at first it didn't work. Then I realized that the boxes in front of each of the questions was not checked; only the first four. It's working fine now. 

    Thank you!