What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving my Email Notifications?

    Asked by vljenkins on June 25, 2013 at 03:33 PM

    I created two forms and sent them up to send to info@eventsuccessbylinda.com

     

    I have been trying them, and they are not sending.  Can you assist.  I've put the email address in the recipient box.

    Page URL:
    www.eventsuccessbylinda.com/contact.html

    email recipient two forms
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 25, 2013 at 03:48 PM

    Hello, I've looked into your mentioned issue and this was happening because your email address ended up in our bouncelist which means that your Email Host is rejecting us so you will need to have your Email Provider Whitelist JotForm. I've removed you from our list.

     

    Result: info@eventsuccessbylinda.com is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'