Why am I not receiving my Email Notifications?

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    vljenkins
    Asked on June 25, 2013 at 03:33 PM

    I created two forms and sent them up to send to info@eventsuccessbylinda.com

     

    I have been trying them, and they are not sending.  Can you assist.  I've put the email address in the recipient box.

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    KadeJM
    Answered on June 25, 2013 at 03:48 PM

    Hello, I've looked into your mentioned issue and this was happening because your email address ended up in our bouncelist which means that your Email Host is rejecting us so you will need to have your Email Provider Whitelist JotForm. I've removed you from our list.

     

    Result: info@eventsuccessbylinda.com is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'