Email alerts going to 2 of 3 designated staff.

  • Profile Image
    whpl
    Asked on June 25, 2013 at 04:37 PM

    Account: whpl
    Form: Clone of Winter Haven Public Library - Get a Library Card Online
    Email Alert: Online Registration - Joyce
    Online link: http://whpl.mywinterhaven.com/galco2.htm

    This form is set up with 3 email alerts to staff.  About 2 weeks ago, one of the staff, Joyce, stopped receiving the alerts.  We use Microsoft Outlook.  We've troubleshooted as follows:

       >Verified Joyce's email address: jgrauer@mywinterhaven.com
       >Made sure Junk emails was turned off in Outlook.
       >Had IT make sure they weren't getting caught in the spam filter at the server level. 
       >Deleted and recreated the Email Alert.
       >Swapped out Joyce's email with 2 other staff email addresses and 1 personal email address.  They all worked!
       >Made sure incoming emails were not redirected via a rule.

    Any ideas?

    Thank you,

    Linda Babli
    Winter Haven Public Library
    lbabli@mywinterhaven.com
    863-291-5880 x225

  • Profile Image
    EltonCris
    Answered on June 25, 2013 at 05:42 PM

    Hi Linda,

    It should be fine now. Kindly test it on your side. The email was bounced due to the following reason:

    jgrauer@mywinterhaven.com is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 451-'4.3.0 Message temporarily deferred. Please try again later.'

    We'd suggest you to please check this article as it may help prevent this issue from occuring again.

    How to setup email alerts to prevent email bouncing related issues

    Hope this helps. Thanks!