What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why don't all of the entries go into the submission alert email?

    Asked by organicmechanic on June 25, 2013 at 08:54 PM


    I LOVE JotForm, have used it for years, plan to use it a lot more, and spread it whenever I can! Thank You for such a good product!!

    I am just wondering one thing, why the emails which let me know that a submission has been received do not display all of the information from that submission? It just shows the top 2 or so. It would be a great help if I could see everything that is on the form (they are short forms). Can you please tell me if this is possible, how do I set it up? Or if it will be possible somehow?


    Thank you so very much!

    Christopher Kindig

    Founder, CEO


    Page URL:

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    Answered by khrisell on June 25, 2013 at 09:17 PM


    I have fixed the issue on your behalf and sync everything for you to be able to see the complete form submission.

    What is wrong here is that the Form Field ID is not syncronized with the email notification fields ID. Let me show you what I mean.


    You can find the email and phone form field ID under properties of the selected form. When you click on the field and click the properties button.


    Kindly test a sample submission and it should work now.

    Feel free to let us know if you have further questions or inquiry.

    Thank you for using JotForm.