Reached your limits

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    ChristChurchRathgar
    Asked on June 26, 2013 at 12:22 AM

    Tried forwarding a submission and gor a "Oooops...you've reached your limits!" message but it's only the third message I tried to forward.  I don't understand!

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    Morian
    Answered on June 26, 2013 at 02:05 AM

    Hi! Thanks for contacting Jotform.

    I checked your account and I can only see 2 submissions so it's obviously below the limit. I cleared your form's cache so can you please try to make another submission? If the problem persists, please do let us know. Thanks!

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    ChristChurchRathgar
    Answered on June 26, 2013 at 06:11 AM

    Hi, thanks for the quick response. That seems to have worked! Is that the same "Clear Cache" button under Account settings > Settings?

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    Morian
    Answered on June 26, 2013 at 06:12 AM

    That's great! Yes it is. So you can actually clear the form yourself. Let us know should you need assistance again. Thanks!