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  • Profile Image

    I am not receiving email submissions

    Asked by Mark Britton on June 26, 2013 at 10:29 AM

    I no longer seem to recieve email submissions from my form.  I have tested and it isnt emailing me though it does store the submission in JotForm's inbox.

    Please help as I dont know what I have done wrong.

    Kind regards

    Mark

    Page URL:
    http://www.clnews.co.uk/ViewArticle.aspx?aid=2927

    Submissions email JotForm
  • Profile Image

    Answered by sidharth_kch on June 26, 2013 at 11:43 AM

    @Mark Britton

    I checked your form's notification setup and don't see any issue with that. I see that emails are being sent. Here is the log for your reference:

    /var/log/mail.log:Jun 26 10:20:50 us-app2 sm-mta[15670]: r5QEKljY015649: to=, delay=00:00:03, xdelay=00:00:02, mailer=esmtp, pri=124725, relay=mail.nhs.uk. [62.208.144.158], dsn=2.0.0, stat=Sent (Ok: queued as D4E674B8182)

    To ensure the delivery of email, request you to please change your notification's "Sender Email" to "noreply@jotfrom.com"

    Thanks,

    Sidharth