What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving email submissions

    Asked by Mark Britton on June 26, 2013 at 10:29 AM

    I no longer seem to recieve email submissions from my form.  I have tested and it isnt emailing me though it does store the submission in JotForm's inbox.

    Please help as I dont know what I have done wrong.

    Kind regards


    Page URL:

  • Profile Image

    Answered by sidharth_kch on June 26, 2013 at 11:43 AM

    @Mark Britton

    I checked your form's notification setup and don't see any issue with that. I see that emails are being sent. Here is the log for your reference:

    /var/log/mail.log:Jun 26 10:20:50 us-app2 sm-mta[15670]: r5QEKljY015649: to=, delay=00:00:03, xdelay=00:00:02, mailer=esmtp, pri=124725, relay=mail.nhs.uk. [], dsn=2.0.0, stat=Sent (Ok: queued as D4E674B8182)

    To ensure the delivery of email, request you to please change your notification's "Sender Email" to "noreply@jotfrom.com"