Why has my account been suspended?

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    Priscilla Latson 
    Asked on May 22, 2020 at 05:47 PM

    I don't understand why my account was suspended

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    Amin_N
    Answered on May 22, 2020 at 07:21 PM

    Hi there, Priscilla!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Upon checking, I've found no account in our database that is registered with email address ***ff**dst***ing@gmail.com.

    Could you please provide us with your account username, registered email address or even a URL of any form associated to it, so that we can better assist you?

    We're patiently waiting for your response.

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    Priscilla Latson 
    Answered on May 22, 2020 at 07:28 PM
    Scaffoldstaffing is the username
    ...
  • Profile Image
    jonathan
    Answered on May 22, 2020 at 08:18 PM

    We apologize for inconvenience. I checked the account/username Scaffoldstaffing  and I noted that it was suspended by the Phishing system due to the suspicious form that violate the Terms of Use.

    1590193015zzz 2020-05-23 08.09.38.png


    If your purpose is not to collect these data from the general public, but from your own customers, then we can make an exemption provided that you comply with the following requirements:

    1. Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    2. Add a Signature widget where your users sign and agree to provide such sensitive information. 

    We can reactivate the account but we need to remove the guilty fields on the form first and ensure that you agree with our Terms.



  • Profile Image
    Priscilla Latson 
    Answered on May 22, 2020 at 08:28 PM
    I was in the process of adding signature fields and everything when it was
    suspended. I uploaded the form from the irs website but everything didn’t
    convert properly so I was doing it manually
    ...
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    roneet
    Answered on May 22, 2020 at 10:01 PM

    We have deleted the offending field and activated your account.

    Please follow our Terms page to avoid further suspension of your account.

    Please check your account and let us know how it goes.

    Thanks.

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    Priscilla Latson 
    Answered on May 22, 2020 at 11:28 PM
    I was trying to delete that form that was offensive and it suspended my
    account again. Can you delete the form requesting the tax ID Number and
    restore my account so that I can continue working. Also can you make sure
    my other forms remain active. It took a long time to create them.
    ...
  • Profile Image
    Jed_C
    Answered on May 22, 2020 at 11:48 PM

    As per your request, I have deleted the tax payer form and activated your account. Please try logging in again and let us know if you need further help.