What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditions only work sometimes. HELP! (screenshot added)

    Asked by naftalikarp on June 26, 2013 at 03:47 PM

    This question was asked before. I followed instructions of the answer, but to no avail. I am attaching a screenshot highlighting the absurdity of the current error: there are two address fields displayed! No good. Please help!

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    JotForm Support

    Answered by Morian on June 26, 2013 at 04:00 PM


    On my end, the Billing Address only appears once. The conditions are also working as it should in your site after you re-embedded it.

    Please try to clear your browser's cache. Thanks!