What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cancelled subscription and still got charged.

    Asked by vinko2000 on June 26, 2013 at 04:08 PM

    I cancelled my suspcription and you charge my Paypal account anyways, because of this I have an overdraft charge of $35 in my bank, please cancel that and return the money as soon as possible, is the only way that my bank void that overdraft charge.

    cancelled charge paypal account
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    JotForm Support

    Answered by Welvin on June 26, 2013 at 05:45 PM

    Hi,

    Good day! We don't see any cancellation process for the past months. We can only see cancellation process on June 25, 2013. I have requested the refund for this month charge to our management. The refund process usually takes up to 1 week when Paypal Direct Payment is involved.

    Thanks